Help Center

How can we help?

Find clear answers about accounts, messaging, groups, calls, notifications, and nearby communication.

Getting started

What do I need to use Prime Messenger?
Prime currently supports iPhone and iPad with iOS or iPadOS 17 or later. Online features need an internet connection. Nearby features need Bluetooth, local network access, and Wi‑Fi enabled even when no Wi‑Fi network is connected.
How do I create an account?
Register with email and a one-time verification code, or use Continue with Apple. Prime also offers limited Guest and Offline account modes. The app explains the restrictions before you continue.
Can I change the app language?
Yes. Open Settings → Language and choose English, Russian, or Armenian. Prime updates the interface immediately and remembers your choice.
How do I sign in without my password?
On the password screen, choose the option to sign in by email. Prime sends a one-time code to the verified email address for that account.

Messages, groups, and media

What can I send in a chat?
You can send text, photos, videos, files, voice messages, locations, contacts, polls, and lists. Availability may differ for Guest, Offline, group, and channel experiences.
What do Sent, Delivered, and Read mean?
Sent means Prime accepted the message for delivery. Delivered means the recipient device acknowledged it. Read means the conversation displayed it while the recipient was actively viewing the chat, unless read receipts are disabled.
How do replies, reactions, and message info work?
Swipe a message to reply or hold it for the action menu. Double-tap to add a heart. Message Info on your own message shows the available sent, delivered, and read events.
Why did a group appear after I reopened Prime?
Group membership and history synchronize from the server. If a newly added group is delayed, confirm that both devices are online and reopen Prime. If it still does not appear, contact Support with the approximate time and the group name.

Calls and notifications

Why does Prime request microphone and camera access?
Microphone access is required for voice messages and calls. Camera access is required for video calls and taking media. You can review permissions in iOS Settings at any time.
Why did an incoming call not appear?
Confirm Notifications, Microphone, and Cellular Data are enabled for Prime. Focus modes may silence alerts. Force-quit and cold-start call delivery also depends on a valid PushKit registration and network connectivity.
How do I change the call audio output?
Use the Sound control during a call. Prime follows the active iPhone route, including the receiver, speaker, and connected Bluetooth audio devices.
Why do notification previews hide message text?
Your global notification settings or contact-specific preferences can hide sender names or message text. iOS notification preview settings can also hide content while the device is locked.

Nearby and offline mode

Does Nearby mode need internet?
No internet connection is required for direct nearby messaging. Bluetooth must be on for discovery. Wi‑Fi should remain enabled so iOS can establish its peer-to-peer path; neither phone needs to join a router.
Why does Prime show Bluetooth instead of Wi‑Fi + Bluetooth?
Discovery can begin over Bluetooth before Apple’s peer-to-peer Wi‑Fi path becomes available. iOS controls when that path is negotiated, and it may take time or remain unavailable depending on device state, permissions, distance, and radio conditions.
Can an offline account use online chats?
No. An Offline account is limited to nearby chats and calls until its owner completes the online account setup.
Is nearby distance my exact location?
No. People Nearby shows an approximate distance. Prime does not display your coordinates on a map to other users. Location-based discovery is optional and can be disabled in Privacy & Security.

Privacy and account

Are Prime messages end-to-end encrypted?
Prime currently does not claim end-to-end encryption for online messages. Network traffic is protected in transit, and WebRTC call media uses its standard encrypted transport. Read the Security and Privacy pages for the complete model.
How do I delete my account?
Open Settings and choose Delete Account. Confirm the action to remove the account and associated server data. Local content is also cleared from that device. Account deletion cannot be undone.
Where can I report a problem?
Email [email protected]. Include the app version, device model, iOS version, approximate time, and the exact steps that produced the issue. Never send your password or verification code.
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